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Placing employer needs at the heart of TLA
Type of Organisation: Independent Training Provider
Curriculum: Whole Organisation
Level: Level 2
Level 3
Level 4
Implementation Year: 2015
Funding Source: Internal
External Recognition: Learning Consortium Report
Further Information:   Applicability 

PDF document Excellence in Teaching, Learning & Assessment.pdf


Addressing employer needs through an employer-led TLA model leads to improved learner success

Following a self-assessment, QA Apprenticeships, the largest training provider of IT qualifications in England with 2000 learners on mostly advanced apprenticeships, decided to shift to an employer/learner led model of teaching and learning and implement a standardised model for quality improvement. They started by identifying the skills needs of their employers. They also looked at the approach used by the teaching, assessment, support and enabling functions of the business. This review lead to a change from a traditional syllabus-driven TLA delivery model to one which was tailored to address learner and employer needs. In addition Key performance indicators (KPI’s) were identified for the learner journey and employers’ needs and significant additional support for learners was provided. Furthermore, the programmes were redesigned to embed maths and English within the delivery model. QA Apprenticeships also adopted a model to standardise practice throughout the whole organisation, known as the QA Way. A new staff development programme to support staff in achieving a grade 2 outcome (or better) from an observation was implemented.



To enhance learner success by focussing on employer needs
To engage with employer to ensure clearer lines of sight between training and employment


What Worked Well:

Benefits for Learners: Improved achievement by learners. 

Benefits for Staff:Significantly, the October 2013 Ofsted report rated QA Apprenticeships as Grade 1 on Effectiveness, Outcomes for learners, Quality of teaching, learning and assessment and Effectiveness of leadership and management. It was the first IT apprenticeships business rated as Outstanding in all categories by Ofsted.  

Benefits for Organisation: Employer feedback is very positive, with one employer stating that they were ‘delighted with the overall experience and the outcome of the excellent training programme’. 92% of clients report that QA Apprenticeships are delivering value to their business

The results are noteworthy. Utilising a transparent performance management model, the grade profile of observed sessions is as follows:

Classroom delivery: Grade 1 = 40% Grade 2 = 60%
Workplace delivery: Grade 1 = 0% Grade 2 = 100%


Further Information: 

For Further Information:

Who is it for?

Other ITPs and providers of vocational learning



Employer engagement
Workshop Practice


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